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emFAST understands the importance that organizations place on the ability to virtualize their server environments. The FACSys fax messaging platform is fully supported in the VMWare virtual server environment through our integration with the Dialogic Brooktrout FOIP platform. In this configuration, FACSys supports T.38 faxing through SIP and H.323 gateways. Interoperability certifications are currently in place for Alcatel, Avaya, Cisco, Dialogic, and Quintum gateways.
emFAST Inc. confirms that we will support customers running FACSys 5.1 on a supported Operating System in a VMware virtual machine environment.
emFAST Inc. will provide unparallel support for FACSys running in a VMware virtual environment in an identical manner as with FACSys running on any other major x86 based systems without initially requiring reproduction of issues on native hardware. Should emFAST Inc. suspect that the virtualization layer is the root cause of an incident; the customer will be required to contact the appropriate VMware support provider to resolve the VMware issue. |
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