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Upgrade Information for FACSys Foundation
Note to all customers requesting a FACSys Foundation Upgrade:
- License DAT files from previous versions of FACSys will not work with FACSys Foundation
- FACSys Foundation is supported on Microsoft Windows Server 2003 and 2008
- You will be provided with new License DAT files
- All fulfillments are performed via electronic download
Your Upgrade Fulfillment will include:
- A new Server License DAT file for each server you own and have in your system
- A Client License File for the total number of Client Licenses that you own
- A Gateway License for Exchange, Lotus Notes and/or Groupwise as required
- A License for any HP Digital Sender or Xerox Document Centre that you are using
The following conditions determine your eligibility to upgrade to FACSys Foundation at no additional cost:
- You have an active F.A.S.T. Support Agreement
- You purchased FACSys 4.9 after May 1, 2009
- You are a FACSys Authorized Reseller (FAR), and FACSys Authorized Distributor (FAD) upgrading a NFR copy of FACSys
If you do not fit into the above category, you will be contacted to discuss one of the following options:
- Purchase a F.A.S.T. Support Agreement which includes the Upgrade
- Purchase FACSys Foundation Upgrade, with no Support
- Note: The prior purchase of a FACSys 'Upgrade Only' does not entitle you to the FACSys Foundation Upgrade
Additional Notes:
- We can not provide any FACSys Upgrade to customers who do not have valid Server and Client DAT serial numbers
- We will accept proof of purchase, screen captures of your system and/or a Systems Diagnostics Report
- You may fax a Systems Diagnostics Report to +1 (416) 208-6770 which will provide the relevant information we need to verify your entitlement
- emFAST does not sell directly to end-users
- We will forward your request to a FACSys Authorized Reseller (FAR) or an International FACSys Authorized Distributor (FAD)
- You may purchase a F.A.S.T. Support Agreement which includes the Upgrade to FACSys Foundation and any future version which may be released while your F.A.S.T. Agreement is in place
- You may purchase a FACSys Foundation Upgrade, with no support and no entitlement to any future release
- Please read the Online documentation before ordering your Upgrade
- Each FACSys Foundation Server must have its own unique License number
- Do not attempt to Upgrade a multi-server environment unless you have License keys for all of your FACSys Servers
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